Shipping, returns, privacy.

Shipping and lead time

Stock styles ship in 3–5 working days. Custom orders run 25–30 days after sample approval. Samples travel by DHL or FedEx, typically 3–5 days door to door. Bulk goes by sea from Shanghai or Ningbo, or by air when the deadline is tight. Cartons are marked to your packing list, with a packing list in each carton and one on the outside.

Returns and remakes

For stock orders, report any fault within 30 days of delivery and we will repair, replace or refund, whichever is faster for you. For custom orders, the approved sample sets the standard: if the pre-shipment inspection finds a deviation, we correct it before the goods leave. We do not accept returns on custom goods for a change of mind, because they cannot be resold.

Sample cost

Samples are charged at cost plus courier. When the bulk order is confirmed, the sample charge is credited back against the invoice.

Privacy

We keep your designs, patterns and artwork confidential and do not reuse them for any other buyer. Photos of your product are never published without your written permission. Contact details from this site are used only to answer your enquiry and are not sold or shared.

Payment

30% deposit with the proforma invoice, 70% before shipment. T/T to our company account, or RMB settlement through XTransfer and PingPong. Prices are quoted FOB, EXW or delivered, and are stated on the invoice rather than on this site.